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Citizens served at any hour and in their own language

Round-the-clock coverage of a single hotline position takes 4–5 FTE. The Alphacall assistant covers it alone, for a fraction of that cost, in over a dozen languages. It does not issue decisions or interpret regulations, and it can always hand the call to an official.

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How it works

  1. Choosing a scenario

    We start with one process: information, appointments, callbacks or an interpreter.

  2. Free pilot

    We run the assistant on real traffic and measure the result.

  3. Infrastructure in your country

    The solution can run in the office's own data center or in a data center in your country or in the EU.

  4. Scaling

    After the pilot, we extend it to more processes and units.

Where it fits

  • hotlines of ministries, social security and tax administration, public health insurers and municipal offices
  • live interpreter for emergency numbers and services
  • foreigners' affairs departments: information in the foreigner's language
  • appointments: ID cards, passports, residence permits
  • alerts for residents with confirmation of receipt
  • statistical surveys and consultations

Why Alphacall

  • recordings and data don't have to leave your country or the EU
  • AI Act compliance: the assistant always says it is AI
  • no queues on the hotline, even at peak times
  • we gladly take part in preliminary market consultations

Security, data and legal compliance

The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.

Frequently asked questions

Does the assistant issue administrative decisions?

No. It informs, books, reminds and interprets. Decisions stay with officials.

Can the data stay in our country?

Yes. The whole solution can run on infrastructure in your country or in the EU, on our own models.

How do we start?

With a 30-minute demo and a free pilot in one scenario.

See it in a live callA 30-minute demo: the assistant calls you in the language of your choice. Free pilot in one scenario.
Book a demo →

All solutions

Live interpreter

Talking to someone who doesn't speak your language or English? The assistant interprets in both directions in real time.

Voice biometrics

Confirm a caller's identity by voice, with protection against cloned voices.

AI hotline 24/7

Answers questions, checks case status and hands difficult topics to people, at any hour.

Appointments and reminders

Books, confirms and reschedules appointments. Freed-up slots go straight back to the calendar.

AI voice sales agent

Calls, explores needs, handles objections and closes the sale, in hundreds of calls at once.

Abandoned carts

A call minutes after a cart is abandoned: help, an answer to a question and a completed order.

Alerts and notifications

Phone alerts with confirmation that the message arrived, even for people who don't read text messages.

Phone surveys

Phone interviews run by AI: in the evening, at weekends and in many languages.

Payment reminders

Polite and consistent reminders about due dates and overdue payments, with a payment link.

Call analytics

Transcription and analysis of every call: what sells, what puts people off, where the team loses customers.

Dialer and call center

A predictive dialer, voicemail detection, queues, live supervision and recordings on one platform.