Solutions › Abandoned carts
An abandoned cart is not a lost customer yet
A customer picked products and didn't finish the order. The Alphacall assistant calls a few minutes later, asks what held them back, answers questions about delivery or payment and helps complete the purchase. In our own call center, cart recovery has produced a lot of sales for years.
How it works
- A signal from the store
The store passes the abandoned cart to Alphacall, with the products and the details of a customer who agreed to be contacted.
- A call within minutes
The assistant calls while the customer still remembers what they chose.
- Solving the problem
It answers questions about delivery, payment and the product, and suggests a better fit when needed.
- Payment link
It sends a text message with the ready basket and checkout, or creates a cash-on-delivery order.
Where it fits
- online stores
- brands with their own e-commerce
- online forms and calculators abandoned before the end
- online bookings
Why Alphacall
- a call works where email stays unread
- minutes instead of hours
- a conversation with the amount and terms from your store
- calls only people who agreed to be contacted
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
How does the store pass the cart on?
Through a webhook or a plugin. Integration with popular platforms is simple.
Can the customer pay right away?
Yes, the assistant sends a text message with a checkout link and the ready basket.
Is this legal?
We call only people who have consented to phone contact.
All solutions
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