Solutions › Live interpreter
Live interpreter: every caller in their own language
When a caller doesn't speak your language or English, your employee switches the call to the Alphacall assistant or adds it to the call. The assistant tells the employee in your language what the caller says and translates the employee's questions back. A human always leads the conversation and makes the decisions.
How it works
- One-step handover
A dispatcher, operator or agent adds the assistant to a live call or passes the call to it.
- Language detection
The assistant recognizes the caller's language and introduces itself as an AI interpreter.
- Two-way interpreting
The employee hears in their own language what the caller says, and the caller hears the employee's questions in theirs.
- Call record
After the call, a transcript in both languages is available, ready for case documentation.
Where it fits
- emergency numbers and dispatch services
- offices serving foreign nationals
- hospitals, clinics and patient hotlines
- company hotlines with customers abroad
- consulates and traveler services
Why Alphacall
- over a dozen languages, including Ukrainian, Russian, English, German, Arabic and Chinese
- a natural voice instead of read-out text
- the employee keeps full control of the call
- available at any hour, with no wait for an interpreter
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
Does the interpreter replace the emergency operator?
No. The assistant only interprets. Taking the report, asking questions and making decisions stay with the operator.
How many languages does the interpreter support?
Over a dozen today, including Ukrainian, Russian, English, German, Arabic and Chinese. We add more on request.
Can the call stay in our country?
Yes. The solution can run on infrastructure in your country or in the EU, including your own data center.
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