Solutions › Call analytics
You know what happens in every call
Alphacall saves calls as text and scores them: which objections come up, what leads to a purchase, where agents lose customers. On this kind of analysis of more than 1.48 million calls, we built our own AI sales agent.
How it works
- Recording and transcription
Every call becomes a text record, split by speaker.
- Scoring
A model scores the call against your criteria: objections, compliance, outcome.
- Insights
Reports show what works for the best agents and what the rest of the team lacks.
- Training
Selected calls go into listening sessions and training material.
Where it fits
- quality control in the call center
- training new agents
- studying objections and reasons for cancellation
- compliance of calls with rules and law
Why Alphacall
- a method proven on more than 1.48 million of our own calls
- every call scored, not a random sample
- insights linked to sales results
- data can stay in your country
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
Do you analyze calls from our own system?
Yes, we can take recordings from your PBX or record in Alphacall.
How fast are the results?
Transcription and scoring are ready right after the call.
Do recordings leave the country?
They don't have to. We can run the analysis on infrastructure in your country or in the EU.
All solutions
Talking to someone who doesn't speak your language or English? The assistant interprets in both directions in real time.
Voice biometricsConfirm a caller's identity by voice, with protection against cloned voices.
AI hotline 24/7Answers questions, checks case status and hands difficult topics to people, at any hour.
Appointments and remindersBooks, confirms and reschedules appointments. Freed-up slots go straight back to the calendar.
AI voice sales agentCalls, explores needs, handles objections and closes the sale, in hundreds of calls at once.
Abandoned cartsA call minutes after a cart is abandoned: help, an answer to a question and a completed order.
Alerts and notificationsPhone alerts with confirmation that the message arrived, even for people who don't read text messages.
Phone surveysPhone interviews run by AI: in the evening, at weekends and in many languages.
Payment remindersPolite and consistent reminders about due dates and overdue payments, with a payment link.
Dialer and call centerA predictive dialer, voicemail detection, queues, live supervision and recordings on one platform.
Public administration24/7 office hotlines, an interpreter for emergency services, appointments, alerts and biometrics. Data can stay in your country.