Solutions › AI hotline 24/7
A hotline that always picks up
The Alphacall assistant answers every call, including evenings, weekends and peak hours. It answers common questions, checks case status in your system, and when a topic needs a person, it hands over the call together with a summary.
How it works
- Knowledge from your sources
The assistant uses your materials and systems: terms, price lists, order and case statuses.
- A natural conversation
Callers speak in their own words, with no keypad menu. The assistant listens and asks follow-up questions.
- Handover with context
A difficult case goes to an agent together with a summary, so nobody starts from scratch.
- Callbacks
The assistant calls back people who hung up or could not get through.
Where it fits
- customer service in e-commerce and services
- hotlines of public offices and institutions
- clinics and hospitals
- seasonal peaks and campaigns
Why Alphacall
- no queues: we size concurrent calls to your peak
- over a dozen languages
- round-the-clock coverage of a position for a fraction of the cost of 4–5 FTE
- full recording and analysis of every call
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
Does the customer know they are talking to AI?
Yes. The assistant always says it is an AI system, as the AI Act requires.
What if the assistant doesn't know the answer?
It hands the call to a human, or logs the case and arranges a callback.
Can it be connected to our systems?
Yes, through APIs and webhooks: CRM, order system, appointment calendar.
All solutions
Talking to someone who doesn't speak your language or English? The assistant interprets in both directions in real time.
Voice biometricsConfirm a caller's identity by voice, with protection against cloned voices.
Appointments and remindersBooks, confirms and reschedules appointments. Freed-up slots go straight back to the calendar.
AI voice sales agentCalls, explores needs, handles objections and closes the sale, in hundreds of calls at once.
Abandoned cartsA call minutes after a cart is abandoned: help, an answer to a question and a completed order.
Alerts and notificationsPhone alerts with confirmation that the message arrived, even for people who don't read text messages.
Phone surveysPhone interviews run by AI: in the evening, at weekends and in many languages.
Payment remindersPolite and consistent reminders about due dates and overdue payments, with a payment link.
Call analyticsTranscription and analysis of every call: what sells, what puts people off, where the team loses customers.
Dialer and call centerA predictive dialer, voicemail detection, queues, live supervision and recordings on one platform.
Public administration24/7 office hotlines, an interpreter for emergency services, appointments, alerts and biometrics. Data can stay in your country.