Solutions › Appointments and reminders
Appointments that actually happen
The Alphacall assistant calls before the appointment and confirms it or reschedules it on the spot. A cancelled slot returns to the calendar, so the next person can use it. It also takes new bookings around the clock.
How it works
- Calendar connection
The assistant sees free slots in your booking system.
- A call before the appointment
It calls with a reminder and asks whether the date still works.
- Changes on the spot
If the date doesn't suit, it proposes another one right away and saves the change.
- Freed-up slots
A cancelled slot can immediately be offered to people on the waiting list.
Where it fits
- clinics, hospitals and practices
- public offices: ID cards, passports, residence permits
- service centers, salons and services
- schools and universities
Why Alphacall
- a phone call instead of a text message nobody answers
- bookings in the evening and at weekends
- service in the patient's or customer's language
- fewer empty slots in the calendar
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
Can the assistant take new bookings?
Yes, if it has access to the calendar. It offers free slots and books the one chosen.
What if the patient doesn't answer?
The assistant retries according to the rules you set and can send a text message.
Does it work with our booking system?
We integrate through the API. We agree the scope in the pilot.
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