Solutions › Dialer and call center
A full call center engine, for people and for AI
Alphacall is the platform our own call center runs on: a predictive dialer with automatic pacing, live audio-based voicemail detection, queues, callbacks, supervision, recordings and text messages. Agents and AI assistants work on the same queues.
How it works
- Queues and databases
You set calling windows, number of attempts, callbacks and caller IDs.
- Dialer
Dialing pace adjusts itself to the number of free agents and the answer rate.
- Voicemail detection
The system recognizes voicemail, an unavailable number and a live person before it connects the call.
- Supervision and reports
Listening in, whisper coaching for the agent, breaks and live results.
Where it fits
- sales and retention call centers
- customer service
- mixed teams of people and AI
- BPO companies
Why Alphacall
- proven every day in our own call center
- people and AI on the same queues
- exclusion lists, calling hours and consents
- APIs and webhooks to your systems
Security, data and legal compliance
The assistant always tells the caller that it is an AI system (Art. 50 AI Act), does not make decisions on behalf of people and can hand the call to a human at any moment. The whole solution can run on infrastructure in your country or in the EU, including your own data center, on our own speech recognition, conversation and voice synthesis models. We prepare every deployment in line with GDPR.
Frequently asked questions
Can I use the platform without the AI assistant?
Yes. The dialer and call center also work with human agents only.
Is there a CRM integration?
Yes, through APIs and webhooks.
Where is the data?
In the European Union, and on request in your country or in your own data center.
All solutions
Talking to someone who doesn't speak your language or English? The assistant interprets in both directions in real time.
Voice biometricsConfirm a caller's identity by voice, with protection against cloned voices.
AI hotline 24/7Answers questions, checks case status and hands difficult topics to people, at any hour.
Appointments and remindersBooks, confirms and reschedules appointments. Freed-up slots go straight back to the calendar.
AI voice sales agentCalls, explores needs, handles objections and closes the sale, in hundreds of calls at once.
Abandoned cartsA call minutes after a cart is abandoned: help, an answer to a question and a completed order.
Alerts and notificationsPhone alerts with confirmation that the message arrived, even for people who don't read text messages.
Phone surveysPhone interviews run by AI: in the evening, at weekends and in many languages.
Payment remindersPolite and consistent reminders about due dates and overdue payments, with a payment link.
Call analyticsTranscription and analysis of every call: what sells, what puts people off, where the team loses customers.
Public administration24/7 office hotlines, an interpreter for emergency services, appointments, alerts and biometrics. Data can stay in your country.